Chatbots: The future of customer service?

I have been spending a lot of time trying to remodel and train a chatbot, trying to make it as human as possible.
The model is not without flaws, event though I have collected a lot of intents from Amazon. This was the presentation I gave on the topic at the London DUG.

And to see the chatbot follow this link:

Note: Order number: 00001- 00011
Scenario: Your order is lost or you have not yet received your order.



Post a Comment

It's all about communication and conversation, what did you think of the post? Let me know...